dedicated support and updates

Unlimited help desk support
There is no contractual limit or a per ticket cost for the help desk issues our team resolves.

Emergency server support
In incident response, service quality is quickly restored, and actions are taken to prevent it in future.

Crash recovery assistance
Data lost through service or server crashes are recovered using data repair, backup restores, etc.

Security incident response
Security incidents in the server or for individual accounts are attended to immediately.

Preventive maintenance
Periodic maintenance audits are done to keep the servers updated, security hardened and performance optimised.

Service issue troubleshooting
Account issues such as mail errors, web errors, etc. are quickly resolved through advanced troubleshooting.

Performance incident response
Performance issues in the server and individual accounts are resolved promptly.

Account/Server provisioning
We setup new accounts and servers, and help customers configure their services.